Major Media Learning provides performance consulting and training solutions in the agent behaviors and skills that have the most significant impact on customer loyalty and retention, customer experience management, account value and profitability. Our  proprietary research base spans nearly 20 years of behavioral data collection and analysis at organizations across the US and around the world, from mid-sized firms to the Fortune 10.   Performance-Based...

Major Media Learning Resources  builds the specific strategies and skills that enable customer contact centers to consistently and measurably improve customer loyalty and organizational performance .   We provide performance consulting,  learning solutions, performance-based coaching, and continual improvement modules,  that are built upon — and measured by —   our proprietary system of Actionable Agent Analytics.©™...

Our call center consulting and training services include: organizational analysis performance analysis training needs analysis instructional design and technology custom course development course delivery pre- and post-training evaluation. We’ve won awards for our hands-on, live workshops, video, audio and print.  But in today’s web-enabled enterprise, the  most  productive, exciting  and cost- and time-effective learning experiences can...

Major Media has received national and international recognition for our work.  For example, we are honored to be a recipient of Motorola University’s Quality of Service Award, which is presented annually to the single vendor of training services which best exemplifies the corporation’s global service quality goals.  TRAINING Magazine and Sony Professional Video presented Major Media with the “Bottom Line Award” for measurable business...